Does OMWorld offer offline retail sales?
Yes, we do. We are also happy to accept orders via email or phone or even on Facebook. You may visit us at Shop 313, The Arcade, Cyberport, 100 Cyberport Road, Pok Fu Lam, or our showroom at Unit B, 17/F, Casey Aberdeen House, Wong Chuk Hang. To ensure we are there to welcome you, a phone call informing us of a preferred time to visit would be appreciated. Please call us at +852 2116 2443 or +852 2116 8210.
Can I make an online purchase right away?
You need to create an online shopping account which shouldn’t take more than a couple of minutes on our website before checking out.
What are my payment options online?
We accept the following credit cards - Visa, MasterCard & Amex. You can also pay by PayPal & direct deposit.
Is it safe to use my credit card on this website?
Yes, it is. All transactions using a credit card on this site are processed within a matter of few minutes by PayPal. Your personal details are not even seen by anyone here at OMWorld. This website uses a safe and secured payment gateway that means your details cannot be accessed by anyone else. Check for the tiny locked padlock in the toolbar in the bottom right-hand corner of your screen or next to your URL browser bar while entering your credit card details.
What if a particular item or fragrance I like is not listed on the website?
Please write to us or call us and we will check for you.
Why there is a difference in the prices of the products on the website with the products at the shop?
Prices of the products can vary on the website with those at the shop. Sometimes we give promotional prices which are exclusively meant for the purchase through the website.
How do I make a bulk purchase?
Please write to us or call us in order to make a bulk purchase enquiry.
What are your delivery times?
All orders placed Monday through Friday (excluding public holidays) are usually dispatched within 2-3 business days, subject to all stock being available. We use popular and efficient Hong Kong courier companies, or even our own delivery staff, for all our deliveries so you can expect to receive your goods within 2-3 business days depending on your location in Hong Kong. We cannot ship to PO Boxes.
How much do you charge for delivery?
If your order totals more than HK$500, we offer free delivery. For orders below HK$500, we charge a flat rate charge of HK$50 Hong Kong wide. Additional charges may be applicable for certain addresses in Hong Kong. Please note all orders, local or international, only get shipped once adequate shipping charges have been received from the customers.
Can I pick up my order?
Yes, you can (please bring along your printed receipt). Our retail store is located at Shop 313, The Arcade, Cyberport, 100 Cyberport Road, Pok Fu Lam, and our showroom is at Suite 4106, 41/F, Hopewell Centre, 183 Queen's Road East, Wan Chai. Please select the pickup option at the time of checkout and call us beforehand on +852 2116 2443 or +852 2116 8210 to ensure we are there for you.
Is OMWorld a Hong Kong Company?
Yes, it is. While most of our products are imported from the U.S.A., OMWorld is 100% Hong Kong-owned.
How can I add items to an order I have already placed?
We can only add items if your order has not already been shipped. We won't be able to edit your first order receipt/invoice but we can generate a new one. Please email us or call us and we will take care of it.
Do you offer gift wrapping?
You may check with store staff for assistance. For online orders, it may not be possible since they need to carefully wrapped in cardboard cartons to withstand damage during transit.
What if I need to send items to multiple locations?
You will need to place individual orders for each location. This will allow you to enter the delivery details of each person correctly.